Cancellation Policy for The Well Spa Queenstown

At The Well Spa Queenstown, we strive to provide exceptional experiences for all our guests. To ensure the smooth operation of our services and to accommodate all our clients, we have implemented the following cancellation policy:

1. Cancellation Notice: We require a minimum of 24 hours’ notice for cancellations or rescheduling of appointments. This allows us to offer the time slot to other guests.
2. Late Cancellations: Cancellations made within 24 hours of the scheduled appointment will incur a fee equivalent to 50% of the treatment cost.
3. No-Show Policy: Failure to attend your scheduled appointment without prior notice will result in a charge of the full treatment fee.
4. Group Bookings: For group bookings (3 or more services), we require at least 48 hours’ notice for cancellations or rescheduling. Late cancellations will incur a fee of 50% of the total group service cost.
5. Payment Policy: To secure your services, a 50% deposit is required at the time of booking. The remaining balance will be due on the day of your appointment.
6. Special Promotions: Please note that some special promotions or packages may have different cancellation policies, which will be communicated at the time of booking.
7. Emergency Situations: We understand that emergencies happen. If you need to cancel due to unforeseen circumstances, please contact us directly over phone at (+64)3 409 0077, If this outside of Business hours please leave a message, and we will do our best to accommodate your situation.

We appreciate your understanding and cooperation. Your well-being is our priority, and we look forward to welcoming you to The Well Spa Queenstown soon!

For any questions or to cancel/reschedule an appointment, please contact us at 03 409 0077 or [email protected].